No problem! We can cancel your order as long as it hasn’t shipped yet.
Please email us

• Name
• Order
• Email (placed with order)

Refunds will take 3-5 business days to return to your original payment method.

Note: Orders made at in-person events are final and cannot be canceled.

Change shipping address

As long as your order has not been yet shipped, we can adjust this information for you. Please contact us with the following:

• Name
• Order Number
• Original Shipping address
• New shipping address you would like changed.

Please note we are not responsible for any lost mail or refund/cancellations
on orders where the address was incorrectly inputted/provided to us.

Mistakes happen sometimes. We are all only human!

Please email us at info@pegushi.com with your order number, photos (if applicable), and what the issue is. We will do our best to accommodate and cover any return/reshipment costs for the replacement if the mistake was on our end.

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information.

Shipping fees are non-refundable in the case of returns & exchanges.

For International customers, please note that customers are responsible for any international custom fees that may incur. Refunds and cancellations are not possible for orders that are denied to be received by the customer.

Sometimes couriers mark packages as delivered a bit early.

Please allow 3-4 business days for it to arrive. In the meantime, we recommend contacting the courier directly for more details. If you still have issues, feel free to reach out to us!

We’re so sorry this happened! We recommend filing a claim with the courier and providing any available photo or video proof. Unfortunately, we cannot offer reshipments or refunds for lost or stolen orders.

If your order hasn't be shipped: Please contact us with your information. We can issue over the cancellation! Note: Preorder items orders cannot be cancelled.

• Name
• Email (placed with order)
• Order Number
  

If your order has already shipped:
You must request a refund within 14 days of it being marked as delivered.
Only unworn and unwashed items are eligible for a refund.
Please contact us to start the refund process:

• Name
• Email (placed with order)
• Order Number

You’ll be responsible for shipping the package back to our offices within 14 days of starting the refund process. If the package isn’t returned in this time frame, your request will be noted as abandoned.

Once the refund is complete, please allow 3-5 business days for the refund to return back to the original method of payment.

If product purchased at an event: All orders made in-person events are final.

Last chance, bundles or clearance and misprints are ineligible for returns.